FREQUENTLY ASKED QUESTIONS
These are some of the most frequently asked questions by our customers. Should you have an inquiry that you don't see listed here, please contact us at 905-336-3330 or info@ibutchershop.com and we will be more than happy to assist you.
Where do you deliver?
We currently offer delivery through Burlington, Oakville and Waterdown.
How much is delivery?
Delivery varies by community, however in Burlington we offer delivery at 10$ on orders under 75$ and free delivery after. For the communities of Waterdown and Oakville, a 15$ delivery fee applies due to distance traveled.
Do you deliver outside of your listed delivery zones?
Please contact us directly by phone at 905-336-3330 or by email at info@ibutchershop.com and we can discuss the matter.
What time can I place an order until?
For delivery, orders can be placed until 4pm.
What time can I expect my order to be delivered?
We deliver Monday through Friday from 5pm to 8pm. Unfortunately we cannot guarantee a delivery time during this window as things like traffic and weather may affect our timeline.
How is food stored for delivery?
We have coolers to maintain the temperature of your items.
Are there pickup options?
Yes, there is the option for curbside pickup. We just need an hour to put together your order.
Where can I pickup my order?
You can pickup your order from our store at 4265 Thomas Alton Blvd, Unit 11 in Burlington, Ontario. Parking is available on site.
Can I cancel an order after I place it?
Unfortunately, once we have received an order, we will begin to prepare it right away. It is not possible at this time to cancel an order.
Can I return items from my order?
For safety reasons related to COVID-19, at this time we are not offering returns.
Are your Halal Certified?
We are proudly Halal Certified.